Returns Policy
You can return new, unused items within 30 days of delivery for a refund, minus a 5% restocking fee.
Return Window: 30 days from the delivery date
Item Condition: Items must be new and unused
Restocking Fee: 5% of the product price
Return Shipping: Customer is responsible for return shipping unless the return is the result of an error on our part, such as shipping the wrong product.
Important Return Requirements
For baseball and softball bats, please keep the original plastic wrap on the bat. For gloves, please keep the original string tags attached to the glove. Items that have been used, played with, broken in, or otherwise altered may not qualify for a standard return.
Refunds
If the return is a result of our error, we will cover the return shipping costs.
Expedited Shipping: If you selected an expedited shipping service such as Next Day Air, the expedited shipping charge is non-refundable if you return the item. The cost of expedited shipping will only be refunded when the return is the result of an error on our part.
Please allow up to two weeks to receive your refund after sending the package back. This includes approximately 5–10 business days for the package to reach us, 3–5 business days for processing, and 5–10 business days for bank processing. Your refund may be completed sooner.
How to Start a Return
To initiate a return, simply send the item back with a note that includes your order number and details about the product you are returning.
Order Cancellations
Once an order has been submitted and payment has been processed, please contact us as soon as possible if you need to cancel your order. We will make every effort to accommodate cancellation requests before the order ships.
PayPal Orders: If you pay with PayPal and request to cancel your order after the payment has been processed, a 3% cancellation fee may be deducted from your refund to cover payment processing costs that are not returned to us by PayPal.
This cancellation fee does not apply when the cancellation is due to an error on our part.
Shipping
At BallGloves.com / Don Morton Sports, we take pride in providing fast and efficient shipping to our customers. We primarily use UPS to ship orders, but on occasion we may use FedEx or USPS as an alternative carrier.
We can ship to virtually any address worldwide. However, some products may have restrictions and may not be available for shipment to certain international destinations.
Order Confirmation: You will receive an email confirmation after placing your order.
Tracking: Once your order has been processed, you will receive a follow-up email with your tracking number.
Same-Day Shipping: Our goal is to ship all orders the same day they are placed when orders are received before 4:00 PM CST.
Delivery: Your tracking number will provide an estimated delivery date. Most orders are received within approximately 3 business days or sooner.